How to Return
We are happy to accept returns on all full-price, non-vintage items that are in unused condition.
We do not accept returns or exchanges on vintage items.
If you would like to exchange your purchase, please return your original item for a refund and visit our website to purchase a replacement.
Items may be returned within 15 days of receiving your order. Items must be returned in new/unused condition and original packaging must be intact and in sellable condition. Returned clothing must have original tags attached. Original shipping costs will be deducted from the return total.
All domestic returns must be requested by emailing firstname.lastname@example.org. Please email us within 15 days of receiving your order and provide a brief reason for your request. We will reply with an RA# and prepaid shipping label by the Wednesday following your email. Domestic returns are free. Returns must be postmarked within 7 days of receiving your return label. Chelsea Lensing is not responsible for lost or undelivered returns.
If you receive a damaged or incorrect item, notify us by emailing email@example.com within 3 days of delivery.
Return requests that do not meet our policies may only be accepted at our discretion.
Returns will be refunded the total paid minus the original cost of shipping.
Shipping & Orders
Made to Order pieces will ship in 10-14 business days.
All other orders will ship in 2-3 business days.
We ship completely plastic free. Everything is 100% recyclable and 100% compostable as we use non-reinforced paper tape that is activated by water using a plant based glue. It is 100% recyclable, compostable, and plastic free.
We encourage you to reuse, compost, or recycle all packing materials!